Privacy Policy srcplay

This Privacy Policy is a binding agreement between srcplay ("we", "platform") and you as the user ("you") regarding the handling of personal information across all interactions with the srcplay website. By registering an account or using any of our services, you agree to the terms set out in this policy.

We respect your privacy and are committed to handling all personal information transparently and responsibly. Please read this policy carefully before using the srcplay platform.

1. Information Collected by srcplay

In the course of providing our services, srcplay collects various categories of information depending on how you interact with our platform.

1.1 Account Registration Information

When you open a srcplay account, we will ask for the following basic information:

• Full name as shown on your identity card (MyKad) or valid passport
• Date of birth to verify age eligibility (21 years and above)
• An active email address for account communications
• Mobile phone number for two-step verification
• A password of your choice (stored in encrypted form)
• Country of residence

1.2 Identity Verification Information (KYC)

As part of international compliance and anti-money laundering processes, srcplay may request additional identity verification documents such as a copy of your identity card or valid passport, as well as proof of current residential address when required. All documents are processed securely and deleted once the verification process is complete.

1.3 Financial and Transaction Information

When you make a deposit or withdrawal through the srcplay platform, we record:

• Details of the payment method used — Touch 'n Go eWallet, DuitNow, FPX, or cryptocurrency
• The amount and date of each transaction
• Transaction reference numbers for internal records

We do not directly store your PIN, e-wallet password or full bank account details. Payment processing is handled through payment service providers that maintain their own security standards.

1.4 Platform Usage and Activity Data

srcplay automatically records information about how you use the platform, including bets placed, games played, session duration, login frequency and overall account activity. This data is used to improve the user experience and detect any unusual activity.

1.5 Device and Technical Information

The srcplay platform also collects technical information such as your IP address, web browser type, device operating system, screen resolution and session data. This information is used to diagnose technical issues, improve platform performance and for security purposes.

2. How srcplay Uses Your Information

Every piece of information we collect is used for a specific and legitimate purpose. srcplay does not process your data arbitrarily.

• Managing and maintaining your user account
• Processing deposits and withdrawals correctly and accurately
• Age and identity verification to ensure compliance with licensing requirements
• Contacting you regarding account activity, service updates or security issues
• Providing effective customer support via live chat and email in Bahasa Melayu and English
• Preventing fraud, money laundering and other illegal activities
• Continuously improving our services, interface and overall user experience
• Complying with applicable legal requirements and licensing regulations

3. Sharing Information with Other Parties

srcplay does not sell or hand over your personal information to third parties for commercial purposes. However, there are limited situations where data sharing is necessary:

3.1 Approved Service Providers

We share necessary information with third-party service providers we use to operate the platform, including payment processing providers, server hosting services and customer support platforms. All such providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

3.2 Legal Requirements

Your information may be disclosed when required by law, court order or a valid request from a competent authority. In such situations, srcplay will comply with the relevant legal obligations while making efforts to notify you if permitted to do so.

3.3 Protection of Legitimate Interests

In cases of fraud, account misuse or serious security threats, srcplay reserves the right to share relevant information with authorities or trusted business partners for investigation and prevention purposes.

4. Data Security and Protection

srcplay continuously invests in security infrastructure to protect user data from both external and internal threats.

4.1 Technical Measures

• 256-bit SSL/TLS encryption for all data transmissions
• Multi-layer firewall systems
• Continuous account activity monitoring 24 hours a day, 7 days a week
• Two-step verification for account login
• Regular data backups at secure locations

4.2 Organisational Measures

• Mandatory data security training for all srcplay staff
• Internal role-based access control
• Clear and structured incident response procedures
• Regular security audits by independent parties

5. Your Rights as a srcplay User

As a srcplay platform user, you have certain rights regarding your personal information. srcplay is committed to making it easy for you to exercise these rights.

To exercise any of the above rights, please contact the srcplay support team via live chat or email. We will process each request within a reasonable timeframe and inform you of the outcome.

6. Cookies and Tracking Technologies

srcplay uses cookies and similar technologies to improve the functionality and user experience on our platform.

6.1 Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login sessions and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collect information about how users interact with the platform to help us improve our services.
• Functional Cookies: Store preferences you have selected, such as your chosen language and display settings, so they do not need to be reconfigured each time.

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the srcplay platform.

7. Protection of Underage Users

srcplay is an online gambling platform that operates exclusively for individuals aged 21 and above. We take this responsibility very seriously.

During the registration process, every applicant is required to confirm that they have reached the age of 21. An additional identity verification (KYC) process is also in place to ensure the accuracy of the age information provided. Any account found to have been registered by an underage individual will be closed immediately and any remaining balance will be returned in accordance with the appropriate procedures.

srcplay does not intentionally collect personal information from anyone under the age of 21. If you are aware that a child or underage individual is using this platform, please contact us immediately through the support channels provided.

8. Changes to This Privacy Policy

srcplay reserves the right to update or modify this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or improvements in user protection. Any changes will take effect once the latest version is published on this website.

For changes considered significant and directly affecting your rights, srcplay will notify you via your registered email or a prominent notice on the website before those changes take effect. The "Updated" date at the top of this policy will always reflect the latest version in force.

Your continued use of srcplay services after any changes are published will be considered your acceptance of the updated terms.

9. How to Contact srcplay

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information by srcplay, our team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly from the srcplay website in Malay and English
• Email: [email protected] — responses in Malay and English

We aim to respond to every privacy-related enquiry as promptly as possible. If you are not satisfied with the response given, you have the right to refer the matter to the relevant authority.