Responsible Gambling at srcplay

The Basics

What Is Responsible Gambling?

Responsible gambling means playing with awareness — knowing how much you are spending, how long you are playing, and what your motivation is each time you open your account. It is not about penalising players, but about giving you the means to make informed choices.

For srcplay, responsible gambling is at the core of how we operate, not an optional add-on. We believe the best playing experience is one you can enjoy without lasting financial or emotional pressure.

The srcplay platform offers a wide range of games — from slots and live casino to sports betting and esports. All of these are designed as entertainment. Winning is a possibility, not a guarantee. Understanding that difference is the starting point of responsible gambling.

Recognising Risk

Warning Signs to Watch Out For

Gambling problems rarely appear overnight. They develop gradually, often without you noticing. Here are signs that your playing habits may be becoming a burden:

• You are using money meant for basic needs (bills, food, transport) as betting funds.
• You keep playing even after exceeding the limits you set for yourself.
• You play to "chase back" losses — hoping one big win will recover everything you have lost.
• People close to you have started expressing concern about the time or money you spend on gambling.
• You feel restless, irritable, or uncomfortable when you are unable to play.
• You hide your gambling activity from family members or friends.
• You borrow money specifically to use as a deposit or for betting.

Available Tools

Self-Control Tools at srcplay

srcplay builds self-control tools directly into the platform so you do not need to look for these options elsewhere. All settings can be accessed through your account or by contacting our 24/7 support.

• 1
  Deposit Limit — Set the maximum deposit amount for a daily, weekly, or monthly period. Changes to reduce a limit take effect immediately. Changes to increase a limit are subject to a review period to protect you from impulsive decisions.
• 2
  Loss Limit — When the total net loss in a session or period reaches the limit you have set, the system will block any further betting activity until the reset period.
• 3
  Session Time Limit — Decide how long you play in a single session. A notification will be sent when you are close to reaching the limit, and the session will end automatically when time is up.
• 4
  Account Break (Cool-Off) — Choose a temporary break period — from a few days to a few months. During this period, your account cannot be accessed for betting even if you change your mind.
• 5
  Betting History Review — You can check your full record of deposits, bets, and withdrawals at any time. Full transparency helps you make your own assessment of your playing patterns.

To activate or change any of the settings above, contact srcplay support via live chat or email. Our team will process your request without any judgement or pressure.

A Serious Step

Self-Exclusion

Self-exclusion is an option for those who feel that gambling has become a serious problem in their lives. By requesting self-exclusion, your srcplay account will be fully blocked for the period you specify — typically six months, one year, or permanently.

During the self-exclusion period:

• You cannot log in or make deposits into your srcplay account.
• Any remaining balance in the account can be withdrawn through the support procedure.
• You will not receive any promotions or marketing communications from srcplay.
• Requests to cancel self-exclusion before the set period will not be processed immediately — there is a mandatory waiting period.

To request self-exclusion, contact srcplay support via live chat or email. The process is confidential and will be handled with full respect.

Underage Protection

Age Limit: 21 and Above Only

srcplay requires all members to be at least 21 years old. This is not just a licensing requirement — it is our moral responsibility.

Identity verification via identity card (MyKad) is carried out during the registration process and when the first withdrawal is processed. Any attempt to register using false information or someone else's details will result in the account being terminated and funds held while an investigation is carried out.

Best Practices

Healthy Play Guide at srcplay

Beyond the control tools within the platform, there are a few simple practices that can help you stay in control:

• 1
  Treat money wagered as an entertainment cost — the same as a movie ticket or a meal out. Do not expect a return.
• 2
  Do not play when you are feeling stressed, upset, or emotionally unstable. These states increase the risk of making poor betting decisions.
• 3
  Take regular breaks during your playing session. Stand up, drink some water, and give your mind time to reset before continuing.
• 4
  Never try to "chase" your losses. This is one of the most dangerous traps in gambling — decisions made in this state almost always make things worse.
• 5
  Make sure gambling does not interfere with your main responsibilities — work, family, health. If conflicts start to arise, this is a sign that your limits need to be reviewed.
• 6
  Check your betting history regularly. Real data is more honest than memory — it helps you see your playing patterns objectively.

Help Is Available

Contact srcplay Support

The srcplay support team is ready to help you at any time. If you have questions about self-control tools, want to activate self-exclusion, or simply want to talk about your playing habits, we are here.

Contact us via:

• Live Chat — Available 24/7 directly from the srcplay website. Response is usually within minutes.
• Email — Send your enquiry to [email protected]. We respond in both Malay and English.

All communications related to responsible gambling, self-exclusion and account controls are handled confidentially by our dedicated team.