srcplay FAQ for Malaysian Players

The srcplay VIP weekly cashback is calculated based on your total net losses over a one-week period. The cashback percentage depends on your current VIP tier — Bronze receives up to 0.2%, Silver up to 0.5%, Gold up to 0.8%, and Platinum up to 1.0%. Cashback is credited directly to your account balance at the start of the following week.

VIP tier upgrades at srcplay are assessed based on your activity level and loyalty as a member. The more consistently you play and make deposits, the sooner you may be promoted to Silver, Gold or Platinum. There is no fixed formula — srcplay will periodically review each member's eligibility and notify you via account notifications.

srcplay has four VIP tiers: Bronze, Silver, Gold and Platinum. Each tier offers a different weekly cashback rate — Bronze up to 0.2%, Silver up to 0.5%, Gold up to 0.8%, and Platinum up to 1.0%. Beyond cashback, higher VIP members also enjoy priority treatment from the customer support team and access to exclusive offers from time to time.

Yes, your VIP status at srcplay may be reviewed if your account activity drops significantly over an extended period. srcplay will notify you of any changes to your VIP tier via account notifications. To maintain your current tier, make sure you stay active by playing and making deposits consistently.

srcplay weekly VIP cashback is calculated based on activity from Monday to Sunday, and is credited to your account at the start of the following week. If you do not receive your cashback despite being eligible, contact srcplay 24/7 support via live chat and our team will check your eligibility promptly.

srcplay may request identity verification at any time — particularly when you make your first withdrawal request, when there is unusual activity on your account, or during a routine security audit. This process is a protective measure to ensure your account is secure and cannot be accessed by unauthorised parties.

All documents submitted to srcplay are stored in an encrypted, protected environment. Only authorised staff can access the information, and it is used solely for identity verification purposes. srcplay does not share members' personal information with third parties without consent — this policy is explained in detail in our Privacy Policy.

If your verification is rejected, srcplay will inform you of the reason via email or account notification. Common reasons include blurry document images, expired documents, or mismatched information. You may resubmit the corrected documents or contact our 24/7 support team for further guidance.

This is a standard requirement in responsible online gambling. The name on your srcplay account must match the name on your payment method — whether that is a bank account, Touch 'n Go eWallet or DuitNow. This ensures withdrawals can only be made by the legitimate account owner, and protects you from any misuse.

srcplay typically requests a copy of your valid identity card (MyKad) or passport as identity verification. In some cases, proof of residential address such as a recent utility bill or bank statement may also be required. Make sure the document images you submit are clear, fully readable, and reflect your current information.

The live casino at srcplay uses real-time video streaming from professional game studios. You watch a real dealer running the game — shuffling cards, spinning the roulette wheel or shaking the sic bo dice — right in front of you. All actions happen live and you place your bets through the on-screen interface as usual.

Yes, all live casino games at srcplay are fully optimised for mobile phones and tablets. You only need to open the srcplay website through your phone's browser — no app download is required. Make sure your internet connection is stable for a smooth video streaming experience, especially when playing live baccarat or roulette.

Roulette at srcplay offers a wide range of inside and outside bets. Inside bets include straight up (single number), split (two adjacent numbers), street (three numbers) and corner (four numbers). Outside bets cover red or black, odd or even, and low (1–18) or high (19–36) number ranges. Each bet type carries a different payout.

Sic bo is a dice game originating from Asia, very popular among Malaysian casino players. The dealer shakes three dice inside a container, and you bet on the possible outcomes — such as the total value of the dice, specific combinations, or whether the result is big (11–17) or small (4–10). The game is fast and easy to follow, suitable for both new and experienced players.

Baccarat is one of the most popular live casino games at srcplay. The main objective is to guess whether the "Player" or "Banker" hand is closer to a value of 9, or whether the result is a tie. Cards valued at 10 and face cards count as 0, while all other cards follow their face value. You simply choose which side to bet on — the dealer handles the entire game.

The minimum deposit at srcplay is RM50 for each available payment method — including Touch 'n Go eWallet, DuitNow, FPX online banking, and cryptocurrencies such as USDT, BTC and ETH. This minimum applies uniformly across all methods and does not vary by game type or promotion.

srcplay does not charge additional fees for deposits made through supported payment methods. However, if you use cryptocurrency, please note that the blockchain network may charge a separate transaction fee (gas fee) that is outside srcplay's control. For local payment methods such as Touch 'n Go eWallet, DuitNow and FPX, no deposit fees are charged.

Deposits via local methods such as DuitNow and FPX are usually credited instantly. If the funds have not arrived after a few minutes, first check your proof of payment (screenshot or receipt) to confirm the transaction was successful. Then contact srcplay 24/7 support via live chat with your transaction details so we can check it for you promptly.

Yes, srcplay accepts deposits in cryptocurrency — USDT (Tether), BTC (Bitcoin) and ETH (Ethereum). The minimum crypto deposit is RM50 equivalent in the current value of the relevant digital asset. Crypto deposit confirmation time depends on the blockchain network and the number of confirmations required, and may take slightly longer than local payment methods.

srcplay offers a first-time bonus of 200% up to RM1,500. For example, if you deposit RM100, you receive a bonus of RM200 bringing your balance to RM300 — with a wagering requirement of RM200 × 20 = RM4,000 before bonus winnings can be withdrawn. Please check the promotions section in your account or contact srcplay support to ensure the bonus is activated correctly during registration.

The minimum withdrawal amount at srcplay is RM50, the same across all available payment methods — including Touch 'n Go eWallet, DuitNow, FPX online banking, USDT, BTC and ETH. Make sure your account balance is sufficient and all wagering requirements (if applicable to a bonus) have been met before submitting a withdrawal request.

Withdrawals at srcplay are typically processed within 15 minutes to 2 hours after the request is submitted and verified. This processing time applies to all supported payment methods. If your withdrawal exceeds 2 hours with no update, contact the srcplay 24/7 support team for an immediate check.

As a standard security measure, srcplay encourages withdrawals to be made through the same payment method used during deposit. This helps verify the account owner's identity and speeds up the processing. If you need to change your withdrawal method, contact our support team first for guidance and approval.

Yes, srcplay processes withdrawals seven days a week including Saturday, Sunday and public holidays. Our finance team operates continuously to ensure your withdrawal request is processed within 15 minutes to 2 hours. This means you do not need to wait until a working day to receive your funds.

A withdrawal may be delayed or rejected for several reasons — including incomplete identity verification, unmet bonus wagering requirements, or mismatched payment account information. srcplay will notify you of the reason for the delay via email or account notification. Contact our 24/7 support via live chat if you need further clarification or help resolving the issue.